1. Booking & Financial Terms

• 1.1 Confirmation: A booking is only secured upon receipt of a non-refundable deposit of minimum 10% and access to this copy of these Terms (or digital acceptance over email or text message).

• 1.2 Balance Payment: The remaining balance must be cleared 3 days prior to the event via BACS. Cash payments on the day are only permitted by prior written agreement.

• 1.3 Late Payments: In accordance with the Late Payment of Commercial Debts (Interest) Act 1998, the Company reserves the right to charge interest on overdue invoices at 8% above the Bank of England base rate.

2. Cancellation & Postponement

If the Client cancels the event, the following tiered cancellation fees apply to the total agreed fee:

• 61+ days notice: Forfeiture of deposit only.

• 31 to 60 days notice: 25% of total fee due.

• 15 to 30 days notice: 50% of total fee due.

• 14 to 7 days notice: 75% of total fee due.

• 7 days or fewer notice: 100% of total fee due.

• Postponement: We will make every effort to move the booking to a new date within 6 months of the original date, subject to an agreed upon administration fee. If a new date cannot be agreed upon, standard cancellation fees apply.

3. Venue & Technical Requirements

• 3.1 Access & Setup: The Performer requires access to the performance area at least 60 minutes prior to the start time (90 minutes for stage/platform shows). The Client must ensure a designated “loading” area or provide reimbursement for parking fees.

• 3.2 Performance Area: For stage and platform shows, the Client must provide a level, stable, and safe performance area of at least 3m x 2m.

• 3.3 Power & Lighting: For stage performances, the Client shall provide at least two 13-amp power outlets within 5 meters of the performance area. Adequate lighting must be provided so the Performer is clearly visible to the audience.

• 3.4 Dressing Room: For corporate and stage events, a private, secure room (not a public toilet) must be provided for the Performer to change and store equipment.

4. Health, Safety & Security (Martyn’s Law)

• 4.1 Venue Responsibility: The Client is responsible for ensuring the venue complies with all local fire, health, and safety regulations.

• 4.2 Security: In line with current UK safety standards (Martyn’s Law), the Client must ensure the venue has a clear security and evacuation plan. The Performer reserves the right to refuse to perform if they deem the venue security inadequate or the crowd density unsafe.

• 4.3 Performer Welfare: The Company operates a zero-tolerance policy regarding verbal or physical abuse. If the Performer is threatened or harassed by any guest, they will cease the performance immediately. The full fee will remain payable.

5. Supervision (Parties & Family Events)

• 5.1 Adult Presence: For any event involving minors, at least two responsible adults (other than the Performer) must be present in the room at all times to supervise behavior. The Performer is not responsible for childcare or guest discipline.

6. Equipment & Liability

• 6.1 Damage to Props: The Client is liable for any damage caused to the Performer’s equipment, props, or costumes by the Client or their guests. An invoice for repair or replacement will be issued following the event.

• 6.2 Insurance: AGEntertainers Limited maintains Public Liability Insurance (PLI) of £10,000,000. We are happy to provide certificates to venues upon request.

7. Force Majeure

Neither party shall be liable for any delay or failure to perform resulting from causes outside their reasonable control, including but not limited to: Acts of God, government-mandated lockdowns, or venue closure. In such instances, all monies (less the non-refundable deposit) will be returned, or the booking rescheduled.

8. GDPR & Privacy

All personal data provided for this booking is handled in accordance with our GDPR Policy. We will only use your data to facilitate the event and will never sell your information to third parties. Full GDPR guidelines are available at https://mindswaysmagic.com/gdpr-and-modern-slavery-statement/ 

9. Outdoor Events & Weather Contingencies

• 9.1 Performance Area: For any outdoor engagement, the Client must provide a level, firm, and dry surface. Performance on long grass, mud, or uneven earth is not permitted due to the risk of damage to props and Performer safety.

• 9.2 Overhead Cover: The Client is responsible for providing professional-grade overhead cover (e.g., a waterproof marquee or gazebo with side panels). This is required to protect the Performer, delicate magic apparatus, and electronic sound equipment from:

  • Direct precipitation (rain, drizzle, or mist).

  • Extreme heat/direct sunlight (which can damage props and affect performance quality).

  • High winds.

• 9.3 Electrical Safety: If the Performer requires power for an outdoor show, the Client must ensure all supplied extension leads and sockets are IP-rated (waterproof) and protected by an RCD (Residual Current Device). Cables must be safely covered to prevent trip hazards.

• 9.4 The “Plan B” (Indoor Alternative): It is strongly recommended that the Client has an indoor backup space available. If weather conditions are deemed unsafe by the Performer and no indoor alternative is provided, the Performer reserves the right to cancel the performance. In this instance, the full fee remains payable.

• 9.5 Performer’s Discretion: The Performer holds the final decision-making power regarding the safety of the performance environment. If wind, rain, or temperature poses a risk to the Performer’s health or the integrity of the equipment, the show may be paused or stopped without a refund.